“If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
I bought diapers last week for $19.99 (a big box) and this week they are on sale even more. I took in my reciept and they would not give me the difference. Grrrrrr. They went through 3 people/ managers to tell me they do not do that. On top of that, they don’t take manufacturer coupons- double Grrrrrr! Ok, rant over for now!